Diploma of Community Services

Course Overview

The Diploma of Community Services reflects the roles of community services, case management and social housing workers involved in managing, coordinating and/or delivering person-centred services to individuals, groups and communities.

You will develop the skills to work with a wide range of clients including children and young people, families, older people and clients from culturally diverse backgrounds, and will assist them through a range of social and personal issues including family support, homelessness, domestic violence and drug and alcohol issues.




Face-to-Face​, RPL & Distance Learning


12 months​

Course Breakdown

Core Units


Develop and implement service programs


Develop workplace communication strategies


Analyse impacts of sociological factors on clients in community work and services


Manage and promote diversity


Manage legal and ethical compliance


Facilitate workplace debriefing and support processes


Reflect on and improve own professional practice


Manage work health and safety

Elective Units


Coordinate complex case requirements


Assess co-existing needs


Assess needs of client with alcohol and other drugs issues


Provide case management supervision


Undertake case management in a child protection framework


Recognise and respond to crisis situations


Develop, facilitate and review all aspects of case management


Provide First Aid

Career Outcomes

Entry Requirements

There are no entry requirements for this qualification. However, it is expected that students will have appropriate language, literacy and numeracy skills to complete the training and assessment requirements. 

Recognition of Prior Learning

You can apply for RPL if you have the knowledge and skills gained through work, formal study, volunteering, informal or formal training, social activities or general life experiences. If you feel that you may qualify for RPL, please contact our office for further information about the process to demonstrate your experience and knowledge.

Course Fees


(this includes $400.00 non-refundable enrolment fee)

Students are responsible for the purchase of textbook/s relevant to this qualification. Payment plans are available.


  • Course learning and assessment material (excluding textbook/s)
  • Coffee and tea
  • Certification upon successful completion
(NOTE: We do not currently have ACWA accreditation)

Payment Plans

Alana Kaye believes that everyone should have access to quality education, which is why we have a range of payment options to choose from.

Up-front Payment

A payment of $1,400 is required prior to commencement of your course. This includes the non-refundable enrolment fee of $400 paid on enrolment. The remainder of the course fees can be paid on commencement or a payment arrangement can be negotiated by completing a Payment Plan Agreement. 

We accept payments via VISA, MasterCard or bank deposit. The Qualification will not be awarded until all payments are received.

Resources Required

Students are required to have access to a computer (or use Alana Kaye’s computer lab) to complete assessment tasks. Alana Kaye are conscious of the environment and where possible, provide resources and assessments in an electronic format. If possible, please bring a laptop to workshops.

Distance learning students must have access to a computer, internet and Skype.